Protecting our Mission
Important Medicare and Medicaid update
Update Oct. 23, 2026
CareSource: We're pleased to share that Genesis HealthCare System has reached an agreement with CareSource Next Generation MyCare Ohio Plan and CareSource Medicaid for Genesis to remain in-network for 2027.
We thank and recognize the leadership of CareSource for working collaboratively with us to craft an agreement that puts patients first and strengthens our mutual ability to serve our community. We value our renewed relationship with them and are ready to move forward together to care for our community.
Aetna: We have reached an agreement with Aetna Medicare Advantage for Genesis to remain in-network for 2027.
Again, these insurance companies will remain in-network for 2027:
Aetna Medicare Advantage
CareSource Next Generation MyCare Ohio Plan
CareSource Medicaid
Still pending:
UnitedHealthcare Medicare Advantage. Talks are ongoing, and we'll share an update once a decision is final.
Out-of-network starting January 1, 2027:
Medical Mutual of Ohio Medicare Advantage
These changes affect only the plans listed above. Other plans from these same insurers, like their commercial plans, are not affected. Coverage for all of these plans stays the same through Dec. 31, 2026.
Insurance events
As a result of the signed contracts, Genesis is canceling its remaining insurance information events. Community members who would like additional Medicare insurance information or assistance are encouraged to attend an upcoming event hosted by the Ohio Senior Health Insurance Information Program (OSHIIP). Events are listed on insurance.ohio.gov.
Quick reference:
- Find a trusted, local health insurance agent: Click here
- Genesis Patient Financial Advocate Hotline: 740-454-4335
- Ohio Medicaid Consumer Hotline: 800-324-8680 (TTY 711)
- Ohio Medicaid Consumer Hotline Portal: www.ohiomh.com
- Medicare's Annual Enrollment Period is Oct. 15 - Dec. 7
- Ohio Senior Health Insurance Information Program Ohio Events
Start by talking with someone you trust, like a local health insurance agent. A consultation is free and can be a big help. Click here to find a local health insurance agent if needed.
Medicare Annual Enrollment (Oct. 15 through Dec. 7) is approaching, and you may receive phone calls from telemarketers offering to help you select an insurance plan.
An unexpected, out-of-market call from a telemarketer who will not be as familiar with your area and know what is important to you, like your doctors, the healthcare services you rely on close to home and the pharmacies you use.
You shouldn’t share personal information with a stranger or agree to anything. Talk with a trusted, local health insurance agent who will take the time to understand your needs and help you review your choices and supply you with the information to make the best decision.
When comparing plans, ask whether the plan includes the doctors, hospitals, prescriptions and services that matter to you. Also, consider who you call if you have questions. Genesis cannot recommend or choose a plan for you, but will provide clear information and help you find trusted, unbiased support so you can make the choice that is best for you and your family.
Remember, nothing changes for you today. Your current coverage remains the same through Dec. 31, 2026. Continue coming to your appointments and come to the Emergency Department whenever you need emergency care. Genesis is here for you.
For clear information, help and updates:
- Check genesishcs.org/protecting-our-mission regularly.
- Call the Genesis Patient Financial Advocate Hotline at 740-454-4335.
- Click here to find a local health insurance agent if needed.
Choosing a health insurance plan can feel confusing. This checklist can help you get ready.
Download and view the checklist HERE.
Make your call or online visit easier. This resource guide can help you get ready.
Download and view the guide HERE.
Download and view a plain language guide of Medicare and Medicaid terms HERE.
Frequently asked questions
Medicare and Medicaid update Oct. 23, 2026
Aetna: We have reached an agreement with Aetna Medicare Advantage for Genesis to remain in-network for 2027.
CareSource: We're pleased to share that Genesis HealthCare System has reached an agreement with CareSource Next Generation MyCare Ohio Plan and CareSource Medicaid for Genesis to remain in-network for 2027.
We thank and recognize the leaderships of CareSource and Aetna for working collaboratively with us to craft agreements that put patients first and strengthens our mutual ability to serve our community. We value our renewed relationships with them and are ready to move forward together to care for our community.
Again, these insurance companies will remain in-network for 2027:
- Aetna Medicare Advantage
- CareSource Next Generation MyCare Ohio Plan
- CareSource Medicaid
Still pending:
- UnitedHealthcare Medicare Advantage. Talks are ongoing, and we'll share an update once a decision is final.
Out of network starting January 1, 2027:
- Medical Mutual of Ohio Medicare Advantage
These changes affect only the plans listed above. Other plans from these same insurers, like their commercial plans, are not affected. Coverage for all of these plans stays the same through December 31, 2026.
No. This does not affect commercial employer-sponsored insurance for working families.
This does not affect traditional Medicare Supplemental/Medigap plans offered by any company.
No. Nothing changes for you today. Your coverage remains the same through the dates provided above. Come to your appointments. Come to the emergency room. We are here for you.
Yes. Your coverage remains the same through the dates listed above, and you should continue getting the care you need.
Over the past two years, these companies have denied more of the care our doctors determined patients needed. They have also taken back payments for care they previously approved and paid for. We believe these practices are harmful to our patients, our doctors, our community and Genesis.
Today, we are contesting 9,000 active denials of coverage for care we have already provided. We strongly believe most of these practices are inconsistent with federal Medicare rules for how care must be covered.
This was not our first choice. We reached this decision only after extensive efforts to resolve these issues through existing channels. It was our last resort.
No. We do not send patients a surprise bill when an insurance company refuses to pay for care that should be covered. We will not send you a surprise bill for amounts we believe your insurance company is responsible for paying.
If we cannot reach new agreements, these plans would become out-of-network at Genesis for non-emergency care.
Yes. Emergency care is always covered at an in-network rate. Never hesitate in an emergency.
Medicare Annual Enrollment runs from Oct. 15 through Dec. 7. During this time, you have the opportunity to review and change plans if you choose.
We will publish a plain-language guide and answer questions through our Patient Financial Advocate Hotline. We cannot recommend or choose a plan for you, but we will provide clear information and help you find trusted, unbiased support so you can make the decision that is best for you and your family.
Click here to find a trusted, local health insurance agent that will take the time to get to know your needs and help you choose the best plan.
Yes. We will help you appeal wrongful insurance denials at no charge.
We may need your help responding promptly to insurance questions, appeal requests, forms or information requests needed to protect your coverage and help us pursue payment from your insurance company instead of you.
If you are in active treatment for cancer, a chronic condition or a planned surgery, federal continuity-of-care rules protect you. Contact us at 740-454-4335 to confirm your situation.
We promise to:
- Tell you what we know, when we know it, in plain language as discussions continue.
- Not send surprise bills for amounts we believe insurance companies are responsible for paying.
- Help patients appeal wrongful insurance denials at no charge.
- Continue serving this community with compassion, excellence, integrity, teamwork and innovation.
You can download and view it HERE.
Talk to your trusted, local health insurance agent. You can also call 740-454-4335.
For Medicaid plans, you can visit the Ohio Medicaid Consumer Hotline Portal at www.ohiomh.com or call the Ohio Medicaid Consumer hotline at 800-324-8680 (TTY711).
We will update this web page anytime we have news and will post to our Facebook page.
Nothing changes today. Your coverage stays the same through Dec. 31, 2026. If you want to be sure your doctors are in network after that, you can change your Medicare coverage during open enrollment from Oct. 15 through Dec. 7.
Speak to a trusted, local health insurance agent. Their coverage stays the same through Dec. 31, 2026. If they have questions, they can also call the Patient Financial Advocate Hotline at 740-454-4335.
Nothing changes today. Medicare patients will have the chance to review their options during Medicare Annual Enrollment from Oct. 15 through Dec. 7. Genesis will provide information and support.
People should keep seeing their doctors and getting the care they need. Nothing changes today, and coverage remains the same through Dec. 31, 2026.
Look at your options carefully and choose the plan that works best for you and your family. Call your insurance agent. Genesis can also provide information and help you find trusted, unbiased support. You can reach the Patient Financial Advocate Hotline at 740-454-4335.
Ask whether your doctors, hospitals and healthcare providers are in the plan's network. We have also created a guide with questions you should consider asking while choosing an insurance plan. You can find it HERE.
Call your insurance agent. If you need help in finding trusted, unbiased support, you can call Patient Financial Advocate Hotline at 740-454-4335.
We will share what we know when we know through our website and our Facebook page.
To help protect you and help you get the best health insurance plan for you. If you receive a call from someone you don’t know about health insurance, don’t share personal information. It is better to call a trusted, local health insurance agent who can help you get the best plan for you. Click here to find a local health insurance agent if needed.
No. To protect yourself and to get the best plan for you, we recommend talking to a trusted, local health insurance agent who understands the community and will take the time to learn your specific needs. Click here to find a local health insurance agent if needed.
You should avoid making an immediate decision and not share personal information. It is best to contact a trusted, local health insurance agent.