Get the most out of your virtual visit

Checking if someone needs a COVID-19 test is mostly about asking questions, which lends itself well to a telehealth approach. If you have a mobile device, a telephone, a tablet or a computer with an internet connection, you can visit with a provider from the comfort of your own home through a virtual visit. If you don’t have that technology, you can still use the phone to conduct a telehealth visit. 

Telemedicine is a convenient way to handle minor, temporary, non-emergency medical conditions. A virtual visit is a smart way to reduce the potential for transmission of COVID-19.  

How to prepare for your virtual visit

• Find a quiet, well-lit area for your appointment 

Avoid positioning yourself in front of a bright window, as that darkens the view the provider will have of your face. If you sit outside, extra noise and potentially wind noise will interfere with the call. 

• Write down your list of questions 

• Be ready to share your most recent temperature reading 

• Prepare your device before your visit so that technical issues don’t delay your appointment 

• Focus on the session 

Just as you would during an office visit, eliminate distractions and interruptions during the virtual visit and give your provider your undivided attention. Shut off notifications on your cellphone and shut down apps that might create distractions or noise. 

Be prepared for an in-person follow-up. Depending on your circumstances, your provider may want to see you in person or send you for a test.