We would like to help you answer any questions and get any complaint or concern resolved quickly and to your satisfaction. In order to do so we would like for you to first share these with your nurse, social worker, doctor, or unit manager.
If you are not able to solve your concerns this way or if you would like help, you may call the Office of Patient Experience at (740) 454-5946. A representative will talk to you about your questions, concerns or complaints. They will also serve as an advocate to help with communication between you and the people involved. Most concerns can be resolved through this process.
If you feel you need more help or feel your needs would be better addressed by an outside agency, you may contact: The Ohio Department of Health (ODH) at (800) 342-0553, 246 North High Street, Columbus, Ohio, 43266.
Patient visitation rights
Genesis HealthCare System embraces a philosophy of open and flexible visitation that welcomes and encourages the involvement of family and friends in the patient’s care. Genesis promotes and supports a patient- and family-centered approach to visitation.
You have the right to have designated visitors, including but not limited to, a spouse, domestic partner (including same sex domestic partner), another family member or a friend. You also have the right to withdraw or deny consent to visitation at any time. Patients and visitors will be treated equally, regardless of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
You have the right to designate a “support person” of your choosing. The support person can be a family member, friend or other individual whose role is to support you during the course of your stay. This individual may exercise your visitation rights on your behalf if you’re unable to do so. Such an individual may be, but is not required to be, legally responsible for making medical decisions on your behalf.
Your well-being is the primary consideration in determining visitation. Visitors may be restricted for the following reasons:
• When their presence interferes with your care, rest or privacy
• When their presence interferes with the care, rest or privacy of other patients
• When the hospital is aware there is an existing court order restricting contact
• When their behavior is disruptive, threatening or violent
• For infection control issues
• When you or your support person has denied access
• Other guidelines or considerations may apply in Behavioral Health, Critical Care and Maternity
Genesis HealthCare System does not discriminate in the provision of services to persons with disabilities, including persons with HIV or AIDS, or persons who are associated with or have a relationship with a person with a disability. We will make reasonable modifications in policies and procedures when necessary to provide services to disabled individuals unless the modifications would fundamentally alter the nature of the services. Genesis will provide auxiliary aids and services when needed to ensure effective communication with individuals with disabilities and their companions, unless Genesis can demonstrate that provision of auxiliary aids and services would fundamentally alter the nature of the services or would result in an undue burden.
Individuals with questions, concerns or complaints about this policy or the provision of services may contact Genesis’ Patient Experience department at (740) 454-5946 or via email or its Corporate Integrity hotline at (740) 454-5555. For TDD and TTY, contact the State Relay by dialing 7-1-1 or 1-800-750-0750.