Medical Records

We understand obtaining copies of your medical records is very important to you. Genesis has contracted with Verisma (an outside agency) to process all medical record requests. There are a few steps that you will need to follow before your request can be processed. Following these steps will protect your privacy and guarantee that the appropriate information is released.

If patients need copies of medical records or have questions related to bills, the following options are available:

· For any billing questions/inquiries, please call 740-454-4335 or send an email to

· Patients in need of medical record for personal use are asked to use MyChart. If MyChart cannot be utilized, please call 740-454-5905 (press #3) to make other arrangements.

· Patients requesting records to take to another provider visit, outside of Genesis, should have the new provider call Health Information Management at 740-454-5905 (press #2) or fax request to 740-454-5584. Records will be sent directly to the provider.

If you wish to obtain a copy of your medical records including Heart Catheterization and Percutaneous Intervention and Echocardiograms, a Medical Records Authorization Form must be completed. In order to obtain Substance Use Disorder (also known as Part 2 records), a Consent for Release of Part 2 Program (Substance Use Disorder Provider) Information Form must be completed. You can obtain the form by asking your nurse for a copy or you can print one off from our website after discharge. Delays in processing your request may occur if the authorization is not fully completed, dated and signed.

Once the authorization form is received and verified to be HIPAA compliant, records will be processed and mailed from Verisma staff from its corporate office in Pueblo, CO. Upon receipt of records, an invoice will be included for payment pursuant to the below fee schedule and Ohio Revised Code. Please mail payment to the Verisma address listed on the invoice. For your convenience you can fax your request to 740-454-5057 or mail it to 2951 Maple Ave, Zanesville, OH 43701, Attn: Medical Records. Records can also be obtained directly from the medical records department located at the Grange Building, 2798 Maple Avenue, Zanesville, Ohio 43701. You will need to show identification (for example: driver’s license or government issued ID) when requesting records for yourself. If requesting another individual’s records, you will need to show legal documents proving your authorization to receive these (e.g. a power of attorney, guardianship, executor of the estate, etc.) or have a signed release form (release only applicable for patient’s 18 years of age or older and able to give such release).

Heart Catheterization and Percutaneous Intervention procedures performed are kept in the Heart & Vascular Services Cath Lab Department located in the Genesis Hospital. If you need copies of the imaging reports and films on CD, you will need to contact the C at 740-454-5019.

Echocardiograms performed are kept in the Echo Lab located in the Genesis Hospital. If you need copies of the imaging reports and films on CD, you will need to contact the Echo Lab at 740-454-5597.

All other diagnostic imaging studies performed are kept in the imaging (radiology) department. If you need copies of imaging reports and films on CD, you will need to contact the Imaging Department located in the Genesis Hospital at 740-454-4301 or the Genesis Imaging Center located in the Genesis HealthPlex at 740-454-4009.

Upon receipt of the valid HIPAA-compliant authorization, standard processing is 5 business days but up to 60 days for sizeable or archived (off-site) records. Please note that you will be charged for medical record copies if requesting for personal use, for legal purposes, and most other non-treatment purposes unless otherwise required by Ohio law (i.e. first copy is free of charge for BWC, Industrial Commission, Department of Job and Family Services, and to support a claim of Social Security Disability or Supplemental Security Income (SSI) and the request is accompanied by documentation that a claim has been filed). Records being sent directly to a physician's office or other health care facility for treatment purposes will be provided at no charge as a courtesy to you.


Charges for Copying of Medical Records



Base FeeNone$23.25
CD/DVD$6.50 plus postage$6.50 plus postage
E-Mail Electronic Delivery$6.50$6.50
X-Ray, MRI, Cat Scan, or Microfiches$2.58 per page$2.48 per page
1 to 10 pages$3.77 per page$1.53 per page
11 to 50$0.79 per page$0.79 per page
51+$0.31 per page$0.31 per page


If you have any questions regarding this process, please contact a Genesis Healthcare System representative by calling 740-454-5905 (press #3) or 800-322-4762 ext. 5905 (press #3).

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You can pay your bill through MyChart or over the phone by calling (740) 454-4335.